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Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).


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When will my order ship?

Orders received by 3:00 PM EST usually ship the same day. Otherwise, your order will be shipped the next business day.

How long until my cap arrives?

Please allow up to 10 business days before getting too worried. You’ll receive a tracking number after checkout.


How do I track my order?

After placing your order, you will receive an email confirmation with details of the transaction, along with a tracking code. You can enter this tracking code on the carrier’s website to track your order.

My order never arrived. What should I do?

First, check the area around your delivery location thoroughly, and verify the delivery address to make sure it is correct. Next, contact the shipping carrier to check if there were any issues with the delivery. If the carrier cannot locate the package, you will need to set up a claim with your credit card company and/or the shipping carrier.

Returns & Exchanges

How do I receive a refund for an item I’ve returned?

When we receive your return, please allow 2-3 business days for your return to be processed and 5-10 business days for your bank to post the refund to your account. You will receive an email letting you know the refund has been processed.


Where are the caps made?

Our caps are manufactured at the Tan Thanh Dat Co. Factory in Vietnam – one of the most recognized companies in the world for manufacturing and exporting high-end headwear. TTD prioritizes employee support, community service, and high quality customer service.

What are the materials used to make this cap?

Short answer–it depends on the style. The materials featured in your cap-of-choice are outlined in the product description.

Get in touch

Have questions about your order, or a general enquiry?


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